Refund policy

RETURN AND REFUND POLICY

Last updated: September 12, 2026

MADE-TO-ORDER PRODUCTS

Unless otherwise stated on the product page, our apparel and accessories are made especially for you after your order is placed. Because these products are made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind.

Please review the product description, color selection, and size guide carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your order arrives damaged, defective, or misprinted, please contact us through our Contact page within 30 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the entire item and the affected area
• A photograph of the shipping package when applicable

After reviewing the claim, we will arrange a replacement at no additional cost or issue an appropriate refund. You do not need to return a damaged, defective, or misprinted item unless we provide specific instructions.

LOST PACKAGES

If your package has not arrived by the estimated delivery date, please contact us through our Contact page. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

TRACKING MARKED “DELIVERED”

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the carrier, and any secure delivery locations. Contact us promptly if the package is still missing. We will review the order and available tracking information, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided at checkout.

WRONG OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or must be reshipped because the address supplied at checkout was incorrect, incomplete, or undeliverable, the customer may be responsible for additional shipping charges.

ORDER CHANGES AND CANCELLATIONS

Production may begin shortly after an order is placed. Contact us immediately if you need to request a change or cancellation. We cannot guarantee changes or cancellations after an order has entered production. Once production begins, the order cannot be canceled for buyer’s remorse, incorrect size, incorrect color, or a change of mind.

UNAUTHORIZED RETURNS

Please do not mail a product back without contacting us first and receiving instructions. Unauthorized returns may not be accepted or refunded. The return address printed on a package may belong to a fulfillment facility and should not be used without authorization.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are not refundable unless the order was damaged, defective, misprinted, lost in transit, or otherwise fulfilled incorrectly.

QUESTIONS

If you have questions about an order or this policy, please contact The Mended Boutique through the Contact page on our website.