Shipping policy
SHIPPING POLICY
Last updated: September 12, 2026
WHERE WE SHIP
The Mended Boutique currently ships to eligible addresses within the United States only. We do not offer international shipping at this time.
SHIPPING RATE
A flat shipping rate of $4.95 will be displayed at checkout for eligible U.S. orders. Applicable sales taxes are calculated separately at checkout.
ORDER PROCESSING
Our products are made to order. After payment is successfully processed, your order is submitted for production and prepared for shipment.
Production time and shipping transit time are separate. Any estimated delivery date displayed at checkout or provided after purchase is an estimate and is not guaranteed. Delays may occasionally occur because of production volume, weather, carrier interruptions, holidays, or other circumstances outside our control.
TRACKING
When your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take one or two business days to appear after shipment.
MULTIPLE PACKAGES
Items in the same order may sometimes be produced or shipped from different facilities. If this occurs, your order may arrive in more than one package, and each package may have separate tracking information.
SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, please contact us immediately through our Contact page.
We will make every reasonable effort to update the address before shipment, but address changes cannot be guaranteed once fulfillment has begun. After an order has shipped, the shipping address cannot be changed.
If a package is returned because the address provided was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the order can be reshipped.
LOST OR DELAYED PACKAGES
If your package has not arrived by its estimated delivery date, please review the tracking information and contact the shipping carrier first.
If tracking has stopped updating and you believe the package may be lost in transit, contact us through our Contact page as soon as possible. Lost-package claims must be submitted within 30 days of the estimated delivery date.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location and any secure or concealed areas.
• Ask household members, neighbors, building staff, or a front desk whether they accepted it.
• Contact the shipping carrier for additional delivery details.
The Mended Boutique is not responsible for packages confirmed as delivered by the carrier. However, we will assist you with reviewing the available tracking information and determining possible next steps.
CONTACT US
For questions concerning your shipment, please contact The Mended Boutique through the Contact page on our website. Include your order number so we can assist you promptly.